Frequently Asked Questions
Listed below are various questions we've received over the years. If you don't see your question answered, please feel free to give us a call (888-653-8468) or e-mail us ( List a Sale. Please note: Your sale MUST be published to the site at least 48 hours prior to the first day of the sale to be included in the email notifications.
How can I edit my sale after publishing the listing?
You can always log back into the " Reset Password
First, double-check the email address and password you're using to log in. Passwords on our site are case-sensitive, so you'll want to be sure that you're typing everything correctly. After you've made sure that everything is being typed correctly, you can use the "Forgot Password" link provided. If you have any problems with receiving or using the reset code that our system will automatically send you, you can send us an email from the email address on file for your company with your password reset request, and we will manually reset the password for you.
Why isn't my sale showing up?
There could be more than one reason that your sale isn't on a City page. Be sure to check your filter settings on the City page to ensure that your sale meets your search criteria.
Double-check that it's been published by looking at the sale on your company's Welcome page underneath the "My Traditional Sales" header. If you see a yellow highlight, your sale might not be published (either because you have made a change to the sale dates, or because it is pending a payment). Click "Edit Sale" and go to the sale's PUBLISH step to find out.
You might also be looking on the wrong City page. Try entering your sale's zip code in the search box at the top of the site to see if it shows up in that list.
In rare circumstances, your sale might have been unpublished or removed from our site. Check your Welcome page to see if your sale is on your sale list. If it isn't (and it hasn't just ended), check your company's listed email to see if we've sent you a message in regards to the sale. If we have to remove or unpublish a sale, we will send you notification as to why via the email address you've listed as your company's contact email address on our site.
Why is my company at a certain place on the company page?
Companies on the Hire a Company city pages on our site are arranged randomly, by package, with companies in a certain city listed before companies that are not in that city, but are advertising in the city. Out-of-town companies that wish to advertise in a city are listed randomly in a group below the companies that operate primarily in the city. Please keep in mind that this random order is per visitor. So, the order may appear to not change, but it is a different order for each visitor to the site. You can get a different order by closing all your browsers (or restarting your computer or device).
I'm having a certain type of sale, but I want to mark it as a different type of sale so it can receive more exposure. Is that okay?
Each sale listing you publish to our site must be marked correctly. If you're conducting a moving sale, you must be sure to change the Sale Type in STEP 1 to "Moving Sale Inside Private 凯发网娱乐官网官网登录home." Auctions, must be marked as "Auctions", an online auction must be marked correctly as an "Online Only Auction." When we find that a sale has been marked incorrectly, we will change the sale type and notify you of the change via email.
What do I do with my company's contact list?
If you have a list of email addresses for people you've been notifying of your sales, you can upload the list so that these people can become subscribers to your newsletter and your sales. You have the option of adding them as subscribers of your metro area too, so that they're notified of other sales in their location.
You can upload the email list by clicking Newsletters from your account 凯发网娱乐官网官网登录home page, then Upload Subscribers. Follow the steps to send your email confirmation and enter the email addresses you wish to upload.
I paid for a Regionally/Nationally Featured slot, but my sale isn't featured. Why not?
When you purchase a Regional or National featured slot, you've purchased a week of that feature. Features begin on Sunday evening at 9 pm and run until the following Sunday evening at 9 pm. If you've moved the dates of the sale so that the sale is being conducted in a different week from the week you originally had scheduled the sale and purchased the Feature, you would need to purchase the Feature again for the new week. Featured slots don't move along with the date of a sale; they are permanently fixed to a specific week and are non-refundable.
Removing the Feature you selected will not make the featured slot you took available again, nor will it credit the fee back to the credit/debit card you used to make payment.
If you haven't changed or removed and replaced your sale date(s), unchecked the boxes necessary to remove a feature that you'd previously selected, or done anything else that would unpublish your sale, there may be some other reason that the sale isn't visible on our site. If so, please contact our office, and we'll be glad to find out what's going on!
What's the difference between Locally, Regionally, and Nationally Featured slots?
Local Feature: Featuring your sale locally will help to distinguish your sale from other sales taking place at the same time, in the same city by highlighting your sale on the sale's primary metro area page in orange. Only two locally featured sales are allowed per week. Featured spots are offered on a first-come first-served basis.
Regional Feature: Featuring your sale at the regional level ensures the announcement of your sale reaches more people in your region. We display three regionally featured sales randomly on city pages withing 250 miles of your sale and in emails sent to subscribers who are located within 250 miles of your sale.
This option is ideal for targeting people who are in the same region where your sale is taking place. You can see a list of these cities in the sale region on STEP 5 of your sale listing under the link, "same region where your sale is taking place."
National Feature: Featuring your sale at the national level ensures your sale receives the maximum level of exposure on our site. Three nationally featured sales will show at random on our 凯发网娱乐官网官网登录home page, city listings pages, and e-mail notifications sent to subscribers. If your sale has a varitey of items that would be of interest to a national audience, this is the option for you!
If there are more than three sales featured for a Region or Nationally, three sales will be displayed in the Regionally/Nationally Featured Sales area at the bottom of city sale pages. These three sales are randomly switched out among any sales that are featured for the week.
All featured slots are non-refundable, so you'll want to make sure of the date of your sale before you purchase a feature. Changing the week of the sale removes any featured week you originally selected, which would require you to purchase a new week for a featured slot, if you still wanted your sale to be featured.
How do I get on your mailing list?
Here's a quick video showing the process to start getting notified
Create Subscriber Account
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